Customer Profile

Industry:
Retail Quick Service Restaurant

Company:
Over 3,000 locations across the globe

Application:
Reliable, Resilient 5G Wireless Failover for corporate owned and franchise locations

Problem:
Networks outages were far too common and would bring operations to a halt

Solution:
MACH Networks provided fully managed wireless failover consisting of a Cradlepoint 5G router and mobile broadband service on the best available network for each location

Result:
The solution virtually eliminated network outages, enabling the restaurant to focus on serving  customers

Quick Service Restaurant Chain Turns to MACH Networks™​ for Fully Managed 5G Wireless Failover Solutions

THE CHALLENGE

A global quick-service restaurant chain with thousands of locations was facing costly network outages. Most restaurants relied on Fortinet firewalls paired with traditional landline or, in some cases, satellite connectivity. These networks were critical for processing millions of daily credit card transactions and transmitting essential data—inventory, equipment status, and sensor information—to corporate headquarters.

To safeguard operations against network disruptions, the company sought a reliable, resilient wireless failover solution. After careful evaluation, they selected MACH Networks to deploy fully managed 5G wireless failover solutions, providing “four-nines” (99.99%) uptime and ensuring uninterrupted connectivity across their locations.

"Network outages are going to happen, and they usually happen at the worst possible time, such as the lunch or dinner rush hour,” said the company's manager of IT Infrastructure. “When a Network outage occurs, we can no longer process credit cards or monitor our critical infrastructure, such as refrigeration or inventory systems, and this is not a risk we are willing to take." 

BUSINESS NEEDS

Delivering quality food quickly and efficiently depends on reliable, resilient connectivity. Restaurants must stay connected at all times to ensure smooth operations. Traditional solutions like dual T-1s or landline circuits were insufficient, as both could fail during outages caused by human error or natural disasters.

Proven 5G solutions offered a dependable alternative, providing truly resilient network connectivity, even during outages or emergencies.

"When we realized 5G delivered speeds far beyond our legacy network, we replaced the older, slower, more expensive 3G, 4G and satellite connectivity with 5G for primary connectivity."

THE SOLUTION

MACH Networks deployed a fully managed 5G solution using Cradlepoint routers on the best available network—AT&T, T-Mobile, or Verizon Wireless—at each location. Combined with fast, ongoing technical support and data usage management to avoid overages, this setup delivers “four nines” (99.99%) uptime to keep operations running smoothly.

Using Cradlepoint ECM, MACH Networks can centrally deploy, configure, and remotely monitor thousands of devices from a single platform, reducing truck rolls and simplifying management. Multi-carrier coverage analyses are performed to ensure every location connects to the fastest and most reliable network available. Additionally, every router is pre-configured, tested, and activated before shipment. 

THE RESULT

MACH Networks provided a cost-effective, fully managed solution that virtually eliminated network downtime. Whether a construction crew severs a landline, a storm disrupts service, or a local ISP experiences an outage, the company’s restaurants continue operating without interruption.

The solution was so successful that the company encouraged franchisees to reach out to MACH Networks to explore wireless failover solutions for their individually owned locations. 

Now, these restaurants experience seamless, resilient connectivity that keeps credit card transactions, inventory systems, and business-critical operations running—no matter what.

“MACH Networks stepped up and delivered a fully managed solution that provides over 99% network uptime. By providing an enterprise-class solution that includes best-in-class routers, service on the best available network, and outstanding technical support, we can stay focused on our core business knowing that we are protecting our company, our customers, and our bottom line.”